[Important] Notice Concerning Product Defects, Incorrect Shipments, and Delivery for the Marmalade Music Card (Released November 28, 2025)

We sincerely apologize for the inconvenience caused by an error in the packaged contents.
Please refer to the following for information on how we will address this issue.

2025.11.29 [Sat]
[Important] Notice Concerning Product Defects, Incorrect Shipments, 
and Delivery for the Marmalade Music Card (Released November 28, 2025)
https://wolfhowlharmony.jp/news/detail.php?id=1129879

Customers affected by this issue will receive a separate email from mu-mo Shop with further details. Please be sure to review it as well.

■Shipping of the correct products
We will resend the items that were originally scheduled to be delivered.

■Return of items currently in your possession
When we ship the correct product, we will include a return envelope.
We apologize for the inconvenience, but please return the item that was sent to you by mistake in the return envelope. * There will be no shipping fee for the return.

Items to be returned:
Please only return the following items.
Please keep the Music Card with you and do not return it.

Items eligible for return:
・Rubber keychain / RZZ1-67413
・Rubber keychain (LOVERED design) / RZZ1-67412
・Marmalade label sticker / RZZ1-67412

■Shipping time and precautions
Shipping period: Items will be shipped in order from early January 2026.
* Please note that it may take some time until delivery due to confirmation processes, etc.
* For returns, be sure to use the enclosed envelope and send it by cash-on-delivery.
Shipping fees will not be refunded if items are returned at the customer’s discretion using prepaid shipping.

Handling of personal information:
Personal information provided will be used only for the purposes of exchange and shipment related to this issue.
Please see below for our privacy policy.
https://avex.com/jp/ja/public/privacy/

To prevent a recurrence, we will thoroughly review our processes, strengthen inspection procedures, and reinforce shipping controls, and will continue working to restore your trust.
 We sincerely appreciate your continued support.
Once again, we sincerely apologize for the inconvenience caused.

Contact information for inquiries regarding this matter:
If you have any questions regarding this matter, please contact us at the address listed below.
mu-mo Shop Customer Support
https://shop.mu-mo.net/avx/sv/supportPolicy?p_type=1
* Please contact us using the form above.
* Emails are accepted 24 hours a day, and responses will be handled sequentially during business hours.

Thank you for your understanding in advance. (Weekdays only 11:00-18:00)
* Please note that depending on the nature of your inquiry and if your inquiry falls on a weekend or public holiday, it may take several days for us to respond.