[Important] Apology and response regarding product defects and incorrect shipping of Marmalade MUSIC CARD released on November 28, 2025

Thank you very much for your continued support of WOLF HOWL HARMONY.
We have discovered that the following products we recently sold were incorrectly packaged and shipped.
We deeply apologize to all those who purchased the product.

[Applicable products]
Marmalade MUSIC CARD released on November 28, 2025

・Rubber Keyholder ver. (MUSIC CARD + Rubber Keyholder) / RZZ1-67412
・LDH Official Online SHOP ver. (MUSIC CARD + Rubber Keychain (LOVERED design) + Marmalade Label Sticker) / RZZ1-67413

[Current incident]
Currently, the following defects have been confirmed.
・The merchandise (rubber keychains) for the above two products were packed and shipped in the wrong place.

[Regarding future measures]
We are currently in the process of making arrangements to ensure that the correct products are delivered to our customers. We apologize for the delay in receiving your products, but we will promptly announce the details on our official website and social media as soon as we are ready.
[Contact point for inquiries regarding this matter]
If you have any questions regarding this matter, please contact us at the address listed below.
mu-mo shop Customer Support
https://shop.mu-mo.net/avx/sv/supportPolicy?p_type=1
*Please contact us using the form above.
*We accept emails 24 hours a day, but we will respond to emails in order during business hours. Thank you for your understanding. (Weekdays only: 11:00-18:00)
*Please note that depending on the nature of your inquiry and if your inquiry falls on a weekend or public holiday, it may take several days for us to respond.