[Important] Regarding the handling and shipping of defective and incorrectly shipped Marmalade MUSIC CARD products released on November 28, 2025

We sincerely apologize for the inconvenience caused by the improper packaging of the product.
We would like to inform you of our future actions as follows:

2025.11.29 [Sat]
[Important] Marmalade MUSIC CARD released on November 28, 2025
Apologies and response regarding product defects and incorrect shipments
https://wolfhowlharmony.jp/news/detail.php?id=1129879

Affected customers will receive a separate email from mu-mo SHOP with details regarding this matter, so please check that as well.

■About shipping the correct product
We will resend the items that were originally scheduled to be delivered.

■ Regarding returning your product
When we ship the correct product, we will include a return envelope.
We apologize for the inconvenience, but please return the item that was sent to you by mistake in the return envelope. *There will be no shipping fee for the return.

[About the product you wish to return]
Please only return the following items:
Please keep the "MUSIC CARD" with you and do not return it.

<Items eligible for return>
・Rubber keychain / RZZ1-67413
・Rubber keychain (LOVERED design) / RZZ1-67412
・Marmalade label sticker / RZZ1-67412

■Shipping time and precautions
Shipping period: Shipments will be made sequentially from early January 2026.
*Please note that it may take some time for delivery due to confirmation work, etc.
*When returning the item, please use the cash on delivery method (enclosed envelope).
Please note that if you choose to return the item "prepaid shipping," we will not refund the shipping fee.

[Handling of personal information]
The personal information you provide will not be used for any purpose other than the exchange and shipping of this item.
Please see below for our privacy policy.
https://avex.com/jp/ja/public/privacy/

To prevent a recurrence, we will review our processes, strengthen inspections, and thoroughly manage shipments in an effort to regain trust.
We hope to receive your continued patronage.
Once again, we would like to apologize for any inconvenience caused.

[Contact point for inquiries regarding this matter]
If you have any questions regarding this matter, please contact us at the address listed below.
mu-mo shop Customer Support
https://shop.mu-mo.net/avx/sv/supportPolicy?p_type=1
*Please contact us using the form above.
*We accept emails 24 hours a day, but we will respond to emails in order during business hours.

Thank you for your understanding in advance. (Weekdays only 11:00-18:00)
*Please note that depending on the nature of your inquiry and if your inquiry falls on a weekend or public holiday, it may take several days for us to respond.